WreckfinderHow can we help?
Chat with Dusty, any time
Dusty is our AI support assistant, a cheerful Cornish pirate who loves a pasty. He can answer most questions straight away, and he hands anything about payments, refunds or your account to Sean, the founder, who replies within 24 hours.
Prefer email? Write to [email protected]. Already use the app? Tap Account then Chat with us and Dusty can see your account.
Quick answers
I bought Premium but the app still shows it as locked.
Make sure you're signed in with the same email you paid with (check for typos or a different Google account). On Android, tap Restore purchases on the Account screen, then fully close and reopen the app. Still locked? Chat with Dusty and he'll pass it to Sean.
My sign-in code email hasn't arrived.
Check your spam or junk folder, and check the email address is typed exactly, with no spaces. You can also sign in with Google instead.
I subscribed on the old website or old app. Do I need to pay again?
No. Sign in to the app with the same email address you used before, and your subscription and saved wrecks carry across automatically.
How do I cancel?
If you subscribed through Google Play or the App Store, cancel in your store's subscription settings. If you subscribed on our website, use our subscription page with the email address you pay with. You keep Premium until the end of the period you've paid for.
I think I've been charged twice, or I need a refund.
Chat with Dusty or email [email protected] with the email you paid with and where you paid (website, Google Play or App Store). Sean looks at every payment question himself.
What's free and what's Premium?
The map and wreck names are free. Premium unlocks exact GPS coordinates, distance from you, depth, date sunk, wreck history and saved favourites, for £3.99 a month or £19.99 a year.
Which GPS format should I use?
Most chartplotters and fishfinders use degrees and decimal minutes (for example 50° 12.345′ N), which is the app's default. You can switch to decimal degrees or degrees, minutes and seconds in Account settings.
Can I use it on my computer?
Yes, use the web app in your browser.
How do I delete my account?
See delete my account.
More questions? See the full FAQ.